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How does buying online from Flooring America work?
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As one of North America's leading flooring retailers, Flooring America is pleased to bring you the best in online shopping.
Browse our tremendous selection of merchandise, read our online content, and use our interactive tools to find the perfect flooring for your home.
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Ready to order?
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Your items are in stock, nearby, and can be delivered quickly and inexpensively. You'll get the same fast delivery and low delivery charges you'll find in our stores.
Even better, leave the hard part to us. Place an order and have our local craftsmen install your flooring for you. We're nearby and will be there to stand by our work.
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Where can I see your products in a store?
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To see our products in a local Flooring America showroom, enter your zip code and we'll direct you to the nearest Flooring America location.
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What about delivery?
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Shopping online with Flooring America gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery and installation service, and we're close by should you need help. We think it's the best of both worlds - the convenience of online shopping plus the efficient local service of your nearby Flooring America Showroom.
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How about installation?
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Like to do it yourself? Order from us and get low prices and fast local delivery of the best materials in flooring.
Want us to do the hard part? We install everything we sell and, as your local showroom, stand behind our work with some of the best guarantees in the business.
It's up to you! On every product page, you'll see prices for materials alone or fully installed. Material orders are paid in full at checkout and are delivered by our local showrooms. Installation orders require a 100% deposit. A local showroom representative will be glad to contact you to schedule a visit to your home to review your installation in detail.
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Why do you need my zip code?
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We won't sell to you unless we can ensure smooth delivery of your order. We use your zip code to:
- Let you know immediately if we have a store that delivers to your area
- Tailor our selection to make sure you see only items that can be delivered to you
- Offer you special pricing that may only be available in some areas
- Help you find a local store in case you want to see an item in person.
Unfortunately we cannot offer home delivery or installation outside our service area. If we are unable to deliver to your home, you may order online providing you are willing to pick up your order from your local showroom.
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Delivery, Installation and Pick-Ups
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How will my order be delivered and/or installed?
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Flooring America delivers and installs thousands of orders a day, quickly and efficiently. And with our state-of-the-art online tracking system, we keep you in the driver's seat. You choose your delivery date during the purchase process.
Here's how it works:
1. Complete a visit order or sample order from flooringamerica.com.
2. With contact information for the showroom that can answer questions about your order.
- You will receive an initial order confirmation via email.
- Your order is then submitted for fulfillment, or to schedule your appointment.
3. For deliveries, you will be contacted and informed of a window when your order will be delivered.
4. For installations, you will be contacted to schedule a time when our showroom can visit you to review your installation.
Throughout the process, you'll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your order.
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When will my order be delivered or installed?
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Because Flooring America has an extensive network of stores, your merchandise can be delivered fast - within a few days in most cases. When you checkout, we let you request a delivery or installation date in case you're not quite ready to start your project.
At flooringamerica.com, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. Sounds simple, but we're one of the few flooring websites that offers this level of visibility and flexibility.
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How much does delivery cost?
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We deliver thousands of orders a day, which keeps delivery prices low. Delivery charges are the same as you would find in our stores and vary depending on the amount of the merchandise in your order. The cost of your delivery will be estimated in your shopping cart and finalized during the checkout process based on your delivery address.
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Can I pick up my order?
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Yes! In most cases you can pick up your order at a local showroom.
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You said you deliver in days, but when you called, I got a three week delivery date - what happened?
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There are cases where demand for a particular collection is higher than we had anticipated. In these cases, we give you a revised date that includes the time it will take to restock and deliver to your home. In most cases, once an item has been restocked, delivery dates become significantly shorter again.
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Can I change my delivery date or add to my order?
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Yes! Once your order is accepted, you will receive contact information for the showroom fulfilling your order. They can assist you with any changes you'd like to make to your order – just reference your delivery document number.
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Using Flooring America Credit Card Online
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How can I apply for a Flooring America credit card?
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You can apply for Flooring America card at any of our showroom or click below:
Apply for a "Flooring America" Card
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What if I have questions about my Flooring America Card Account?
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If you have questions about your Flooring America Card account status, you can Check your account status online by clicking "here" or Calling 800-643-5607
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